Shipping

Shipping fees

From 01.09.2022 until cancellation, shipping is free throughout Hungary for packages delivered by small courier services (up to a total weight of 20 kg) with a gross value of over 100,000 HUF. For domestic and export shipments, the maximum weight per piece is 30 kg and the circumference of the package cannot exceed 3 meters. (Circumference calculation = 2x height + 2x width + 1x length). For orders under 100,000 HUF, we calculate the weight/volume proportionally. This only partially includes the postage/shipping and packaging fees, the remaining part is borne by the webshop. The pricing for packages heavier than 20 kg (e.g. large appliances, white goods, unique products) is determined separately based on the size, weight, and delivery address of the package.
Delivery and collection are possible as follows:

A.) by courier with cash on delivery
B.) in person at our showroom

You must select the delivery / collection method when ordering.
A.) Delivery by courier, cash on delivery
Perhaps the most convenient way to deliver your items is by courier with cash on delivery. The ordered product must be paid to the courier upon receipt of the package. The basic fee for rural areas and Budapest is set out in the delivery fee section. If you requested delivery by courier or post and do not receive the package due to your own fault or through no fault of your own, we reserve the right to pass on the cost of delivery to you regardless of the value.

Courier delivery does not mean destination delivery, i.e. the courier does not deliver the shipment directly from the sender to the recipient, but rather delivers it through a distribution network, usually within 1-2 business days from the date the shipment is handed over to the courier. Delivery takes place on business days (Monday to Friday) between 9 am and 5 pm, but the time cannot be specified more precisely, as the courier travels from address to address. If no one is at the given address at the time of delivery, the courier may not necessarily try to contact the recipient by phone - provided that they have provided their phone number -, but this does not mean that a new delivery address or time can be requested without an additional charge. (Contacting is only for the purpose of ensuring that if the recipient is not at the address for a short time, the courier waits for a few more minutes or hands over the package to his agent.)

We assign unique identifiers to the parcels handed over to the courier service and record their dispatch, so we have accurate information about the fate of each parcel. If any problems arise with the delivery, e.g. you have not received your parcel a few days after confirmation, please notify us immediately. Since our products are particularly sensitive to improper, careless handling, when receiving the parcel, be sure to check that the parcel is undamaged and unopened. The unopened condition is proven by the original “Optitech” adhesive tape. If the box is damaged or opened (the adhesive tape on the box is not Optitech), do not accept the parcel! A report must be made in the presence of the courier, which both the customer and the courier sign, and a photo may be taken. This is important because if you do not check the package received from the courier upon receipt, you will not be able to enforce any complaints later.

B.) Personal collection in our showroom.
You have the option of personally collecting the ordered product in our showroom, so you can get the product faster and cheaper, touch it, and try it out. If you would like to take advantage of this option, please indicate the possible collection time when ordering. This is important because not all products are always in our showroom, so for your own benefit, please make arrangements before collecting in person.
Showroom address:
1161 Budapest, Rákosi út 131.
Tel: (+36-1) 403.2724
E-mail: info@optitech.hu
Opening hours: Monday - Thursday 9 am - 5 pm, Friday 9 am - 2 pm